We enable our customers' eCommerce growth by managing their end-to-end order fulfilment and consumer experience. From on-site fulfilment operations to carrier management to premium home delivery and returns, our services support large and small customers across multiple sectors including general merchandise, grocery, consumer and health.

eCommerce 

The end customer sits at the heart of Wincanton’s eFulfilment proposition. Expectations of modern shoppers are ever-increasing, with demands such as speed, accuracy and order visibility being crucial elements to customer retention. In the ongoing and rapidly increasing transition from high street to online retailing, getting the order experience right has never been more important.

Whether you operate solely online, or you are a bricks and mortar retailer with an eCommerce fulfilment requirement. Cygnia, part of the Wincanton Group, has developed the infrastructure, systems and people to ensure timely and accurate end-to-end solutions across fulfilment, pick & pack, carrier management and returns services.

Our capability and agility have enabled many leading brands to grow including BrewDog, Molton Brown, Feelunique, Beauty revolution, Whittard of Chelsea and Moonpig.

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With our focus on technology and automation driven solutions, including our shared user eFulfilment centre in Rockingham known as the WEB, also enables high volume output whilst providing ultimate future proofing and flexibility to grow.

Our specially trained supply chain professionals handle goods-in, order picking, fully branded fulfilment, despatch and returns management, all of which are underpinned by our leading cloud-based warehouse management systems.

You can confidently put your brand in our hands with our industry-leading services for furniture and large items with our premium 'white-glove' home delivery solution.  Offering added value through assembly, room of choice delivery and packaging removal.

We operate these services for many leading high street and eCommerce brands, including B&Q, Snug, Loaf.com and Marks & Spencer.

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Our customers trust Wincanton to deliver a full suite of their supply chain needs and unlock their potential for rapid growth.  By agile development of innovative solutions through W2, our Innovation programme, we pioneer new technologies and collaborate with a network of partners and suppliers.   

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1.6m

two-person home deliveries
with an NPS score of 80+

11m

managed parcel shipments

70m

eFulfilment units picked

2,000+

colleagues employed in the eFulfilment sector

23m

eFulfilment orders prepared

600+

final mile delivery drivers

Success stories

Roper Rhodes PR.jpg

How Wincanton delivered the perfect finish for Roper Rhodes.

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Waitrose.com-online-shopping-image.jpg

Expanding Waitrose’s online capability.

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Who we work with

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