The way we work
As a global leader in our industry, we have a responsibility to set an example that is beyond reproach. This goes to the heart of who we are as a company and as individuals.
As now one combined company, our culture is about achieving results through teamwork. We help each other succeed. We’re proud to support our customers, carriers and fellow employees. We’re fair, respectful, lawful and honest. These are the reasons why customers and investors believe in us.
Our Code of Business Ethics and related policies provide clear guidance on how to apply these principles in practice. They are supported by strong corporate governance and a robust risk, controls and compliance framework, helping our colleagues navigate everyday situations and more complex challenges with confidence.
The Code of Business Ethics applies to all employees and sets expectations for conduct that are consistent with our core values and our ethical standards. It serves as the tool by which our organization communicates its commitment to the expectation of ethics and integrity for our employees as well as our business partners. The code of Business Ethics is intended to provide effective direction about the company’s standards for ethical behaviour.
Health and safety
At every level of our business, we are committed to the health, safety and welfare of our colleagues and others.
Environment
We are committed to the protection of our environment and the sustainable use of resources.
Investment in our people
Commitment to representing diversity and celebrate an inclusive workplace, breaking down stereotypes and stigma. Ensuring all colleagues feel valued, supported, included and safe.
Business reporting
We maintain information, financial and operational controls and an effective system of risk management and compliance.
Excellence
Innovation and continuous improvement – we recognise that a commitment to excellence and innovation is essential to customer satisfaction and business success.