The multichannel revolution may have created more sales opportunities than ever before, but it has also forced retailers to deliver a consistent brand experience across all their channels – including in-store, online and home delivery. Retail is one of the fastest-moving sectors in the economy, and our market-leading specialist services delivered by teams of retail experts will give you that all-important edge to drive sales figures.
We understand the importance of the customer experience to overall sales, and our award winning eCommerce fulfilment services for the Home & DIY sectors, used by some of the industry’s biggest household names, have been honed and refined over many years to transform your customers’ experience.
Modern consumers love to compare goods to make sure they get the best for their money and, for this reason, they expect retailers to offer a wide array of products from a variety of manufacturers. Under pressure to meet this demand, retailers are forced to increase warehousing and distribution footprints. This, in turn, often requires significant ongoing investment to buy stock to meet that consumer demand, making it a crucial component of inventory management.
With so much competition out there it can take many years for a brand to build its reputation – yet its good name can come crashing down in seconds if just one disgruntled customer takes to social media to vent their anger and frustration. For the retailer, that means ensuring their customers’ expectations are met throughout the purchasing journey, including products being delivered on time.
From the need to increase and drive efficiency, whilst simultaneously maintaining consistently high and flexible service levels, through to the requirement to maximise warehouse capacity and synergies across inbound and outbound transport – the cost pressures are unrelenting.
From scalable transport solutions to innovative warehousing, we provide the flexibility required in the supply chain for a sector facing continuous innovation and shifts in buying behaviour.
We don’t do one-size-fits-all. Our services and solutions are tailored to your specific storage and transportation requirements. This includes taking ownership of the Lead Logistics Provider (LLP) role for both suppliers and retailers, freeing retailers to do what they do best safe in the knowledge their warehousing and transport operations are in safe hands. Learn more
Our multi award-winning home fulfilment network includes impeccable customer service, warehousing and home delivery functions. Working with us gives you access to teams of experts who will manage your end to end customer order fulfilment with special emphasis on customer satisfaction and that all important final mile delivery. Not only will this service meet and exceed your customers’ expectations, but will act as ambassador for your brand, ensuring your hard-earned reputation either remains intact or is actually enhanced through positive reviews and word-of-mouth referrals. Learn more
Customers’ orders of kitchens, bathrooms and bedroom furniture consist of multi-part, bespoke orders to meet specific customer needs. We can manage the end to end customer order fulfilment process on your behalf, relieving pressure and meeting the demands of this complex area of home delivery. Learn more
A service for retailers and suppliers for managing delivery direct to the end consumer. This allows you to offer a consistently high level of service to your customers whilst optimising stock-holding.
Put simply, our ambition is to be recognised as the best in our chosen markets, with a reputation for delivering service excellence and value to our customers every day. Through our experience, we know that every logistics solution is different. We work closely with our customers to understand their markets so that we can tailor solutions that fit their specific requirements and suit their brand.
Wincanton has gained considerable expertise of transferring multiple sites across complex geographies and built excellent relationships with a number of trade unions. We use a tried and tested approach to TUPE, which ensures colleagues are transferred with respect and integrity, supported by an open communication process.
We help our people to support our customers by delivering the highest standards in safety. Our priority is to safeguard the well-being of our people, our customers and the wider public through ongoing health and safety education at every level of the business.
Wincanton has created an in-house IT team responsible for product and services deployment and technology management with well proven and established corporate governance processes.
Our transformation success is built on the tight integration between all of the teams involved in the change: change management, technology, operations, commercial and HR, allied to robust methodology.