Almost a quarter of all online orders result in a return. As so many products will make two journeys, a returns management solution capable of maximising product availability, ensuring visibility and making the process environmentally friendly is vital. Wincanton’s suite of returns management solutions are perfect for the modern eCommerce retailer.

In the eCommerce-driven world of 2021, consumers expect orders to arrive both quickly and conveniently. This expectation extends to returns, with 22% of all online orders resulting in a whole or part return (IMRG).

Being able to deal with returns efficiently is absolutely essential for the modern retailer, with time off of the shelf (physical or virtual) costly.

Wincanton’s fully managed solution ensures that your customers are offered a simple way to manage their returns. With our mix of cloud technology, distribution assets and UK-wide networks of supply chain professionals, we make sure products are quickly graded and returned to stock, re-sold or disposed of cost effectively.

Unlike traditional ‘carrier label in box’ returns solutions, our fully trackable cloud-based service gives visibility from the point of booking through to the end of processing. This allows your business to plan effectively and monitor trends across your product range.

Although we are UK based, our systems integrate seamlessly global couriers, bringing you closer to your customers – no matter where they are in the world. We consolidate returned stock at our strategic London based returns centre, as well as other sites across the country, to assess and redeploy products in accordance your requirements.