The modern consumer has high expectations of courier services. Wincanton’s fully managed CMS combines our dedicated supply chain expertise with the latest SaaS delivery management platform from Sorted to manage all aspects of your carrier relationships and deliver the very best customer service.

Convenient delivery options and real-time updates are vital to overall customer experience. 

Our fully managed CMS integrates into your operation to ensure that the final stages of your consumers’ journeys with your brand match their expectations.

Our service gives each customer a choice of delivery options, in-transit visibility of their orders and proactive branded communications with live updates. These combine to improve customer service, increase retention and reduce WISMO (where is my order?) queries for your customer service teams.

By managing all commercial terms with carriers, we remove difficult to coordinate individual relationships, allowing you more agility to respond to changes in demand. This flexible approach reduces the CTO ratio and administration costs, resulting in lower cost-per-parcel.
You’ll benefit from our intuitive dashboard style reporting. By combining multiple data flows from individual carriers, we make it simple for you to give customers accurate information and manage your own delivery KPIs. This system can be configured to your needs, making sure you have access to the right data at the right time.