Wincanton has won a contract to provide a fully managed customer order delivery service for Homebase.

Operations at the circa 273,000 sq. ft. site went live last month. The deal involves the provision of carrier management, invoice validation and Drop Ship Vendor services, which are part of Wincanton’s wider eFulfilment proposition.

The service, which goes live in July 2019, is estimated to allow Wincanton to manage over 300,000 customer deliveries from Homebase distribution centres in the first year of operation.

At the heart of the deal is the retailer’s commitment to delivering a positive customer experience.

Stuart Tosh, Head of Distribution at Homebase, said:

"We’re looking forward to working in partnership with Wincanton to ensure we deliver an efficient and effective service to our customers."

Paul Durkin, Director of Home & eFulfilment at Wincanton, added:

"The carrier management service we are offering Homebase is a powerful collaboration of Wincanton experience and people with Sorted, an agile, data driven software company. Together we are well placed to help Homebase transform their customer delivery experience and grow their business."


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