Providing real-time, accurate and personalised ways for retailers to deliver their fulfilment requirements.
Wincanton delivers award-winning fulfilment services for some of the UK's largest retailers. We help retailers of all sizes to support growth, launch products online and provide a consistently high quality experience to their customers.
We fulfil millions of orders every year, and we do it quickly and accurately. With accuracy being essential for stock management, we maintain strict, real-time inventory control to ensure that the visible stock levels are always up to date, both in store and online.
For many customers, Wincanton manages the complete fulfilment process from the point of order through to customer delivery. Our integrated information systems provide full visibility throughout, ensuring that everyone knows the order status at every point.
Our warehouse fulfilment services can cater for every retail need. We pick and pack individual customer orders ready for courier despatch, inserting leaflets, samples and paperwork as required. Combined with our co-packing services we can also fulfil gift boxes and bespoke customer requirements such as gift wrapping and promotional packaging. We work with preferred couriers and our own home delivery service to ensure that the final delivery to the customer is an easy, consistent experience.
Wincanton's warehouse infrastructure and transport network provide the scale to support our customers with rapid change. Whether it is the rapid growth due to online success, or the expansion of a high street retailer into multi-channel, we are able to flex our fulfilment offerings to quickly respond to requirements. Forecasting demand isn't always easy and retailers may find it difficult to commit to volumes especially when launching new products, moving online or running promotions. Our shared user solutions enable us to accommodate growth while keeping an eye on costs, operations and flexing labour.
Before we start work with our retail customers we gain an in-depth understanding of their brand and their customers' expectations. We work together to define both internal service expectations and the experience they want to provide for their customers. We benchmark how their competitors fulfil their orders, down to the quality of packaging, and come up with a fulfilment solution to make their products and service stand out.
Working across the grocery industry, with both the major retailers and manufacturers, we are perfectly positioned to facilitate collaboration between the two.
Complete supply chain logistics for manufacturers of pet stuff, household goods, personal care, consumer electronics, toys and apparel.
Put simply, our ambition is to be recognised as the best in our chosen markets, with a reputation for delivering service excellence and value to our customers every day. Through our experience, we know that every logistics solution is different. We work closely with our customers to understand their markets so that we can tailor solutions that fit their specific requirements and suit their brand.
Wincanton has gained considerable expertise of transferring multiple sites across complex geographies and built excellent relationships with a number of trade unions. We use a tried and tested approach to TUPE, which ensures colleagues are transferred with respect and integrity, supported by an open communication process.
We help our people to support our customers by delivering the highest standards in safety. Our priority is to safeguard the well-being of our people, our customers and the wider public through ongoing health and safety education at every level of the business.
Wincanton is committed to continually improving our processes and methods to ensure we deliver the best possible service to our customers. Our internal suite of tools creates a consistent approach across the business, from self-assessment databases and balanced scorecards, through to employee survey results and safety culture assessments, with all results immediately available in order to identify strengths and areas for improvement.