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Returns

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Our fully managed returns solution combines the deployment of dedicated expertise from Wincanton with an intuitive software platform. This service will enable you to effectively manage your returns profitably and will scale easily to meet growing demand.

How can we help your business?

We are aware that retailers need to manage an increasing level of returns more efficiently and profitably. Our fully managed returns solution ensures that your customers are offered an easy way to manage their returns and that returned products are quickly graded and returned to stock, re-sold or disposed of cost effectively.


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Increase profit

The volume of goods returned is increasing and creating a robust reverse logistics operation can be challenging. Ensuring that returned goods are quickly returned to stock for re-sale, efficiently re-directed to marketplaces or disposed of is key to ensuring profitability.

Our fully managed returns solution scales up easily to meet demand and gives retailers full visibility of what returns are coming back when and the likely quality of the returned product will be. With this insight the Wincanton team can grade and re-direct goods swiftly to drive profit.


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Improve customer experience

Consumers are increasingly demanding clear returns policies, easy ways to return goods and rapid processing of refunds when items are returned.

Our fully managed returns solution gives customers the ability to easily book returns via an app or online. Retailers can process refund payments or provide replacement items to consumers once the goods have been received back into the Wincanton returns operation ensuring a positive customer experience.


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Visibility and reporting

Traditional “carrier label in box” returns solutions do not give retailers any foresight of the volume of returns coming back, when they will arrive or the reason for the return.

Our fully managed returns solution delivers real time visibility of all returns due making it possible for retailers to act swiftly in deciding where to direct them. Additionally, this data can help retailers identify patterns in customer behaviour, identify product issues and this insight can help refine and improve products and processes.


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International returns

Many retailers are seeking to expand internationally to drive growth but this presents additional challenges for the reverse logistics operation.

Our fully managed returns solution can integrate with global carriers to expediate international returns and give full visibility to UK based retailers as to when stock will arrive. We can consolidate returned stock at our strategic London based returns centre and redeploy products quickly in accordance with retailer’s requirements.


Related markets

Home & DIY

Our award winning eCommerce fulfilment services for the Home & DIY sectors have been honed and refined over many years to transform your customers’ experience.

General merchandise

Complete supply chain logistics for retailers of fashion, health and beauty products, lifestyle and leisure, and consumer electronics.

Why choose Wincanton?

Put simply, our ambition is to be recognised as the best in our chosen markets, with a reputation for delivering service excellence and value to our customers every day. Through our experience, we know that every logistics solution is different. We work closely with our customers to understand their markets so that we can tailor solutions that fit their specific requirements and suit their brand.

Innovation

Wincanton has a culture of generating innovative ideas and then turning them into operational reality through a structured but pragmatic change management process. Wincanton have centre of excellences for supply chain services including: consultancy and advisory, solution design and change management.

Continuous improvement

Wincanton is committed to continually improving our processes and methods to ensure we deliver the best possible service to our customers. Our internal suite of tools creates a consistent approach across the business, from self-assessment databases and balanced scorecards, through to employee survey results and safety culture assessments, with all results immediately available in order to identify strengths and areas for improvement.

Health and safety

We help our people to support our customers by delivering the highest standards in safety. Our priority is to safeguard the well-being of our people, our customers and the wider public through ongoing health and safety education at every level of the business.

How can we help?

Have a supply chain question, need some help, just want a chat? Contact Wincanton today.