Customer demand for increased choice and flexible delivery options needs a robust eFuflilment solution. At Wincanton we create eFulfilment solutions designed to deliver an excellent customer experience.
Understanding our customer’s commitment to their customers is critical in knowing what kind of eFufilment solution is needed. So, we work in partnership with our customer to deliver six integral services.
Your customers are increasingly demanding more products and a greater variety of delivery options. The agility and flexibility to meet these needs at an acceptable cost is an increasingly complex logistics challenge. From dedicated warehousing to collaborative space-sharing solutions, we can provide a bespoke multichannel warehousing solution to meet the changing expectation of your customers.
With our knowledge and experience, underpinned by our software partnership with market leading Manhattan Associates, making the change to an omnichannel strategy is easier than you might think.
We work with all leading carrier providers to provide the optimised solution for your business needs. In order to keep pace with the latest innovation we are working closely with an intuitive and easy-to-use new delivery management platform. This gives you fantastic delivery efficiency plus full traceability whichever carrier you use, and allows us to seamlessly accommodate spikes in volume by swiftly integrating new carrier services to give a full choice of delivery options.
Whether your customers prefer home delivery, store delivery, drop box or click and collect, we have the most capable partners for the job. Our close working relationship with respected delivery providers, enables us to offer an efficient managed service. This makes for the best possible traceability, proactive communication, returns flexibility and ultimately the highest level of customer experience.
A bespoke two-man personal service is a Wincanton speciality trusted by many market leading furniture and home retailers. This option can be enhanced with value added service such as 'room of choice', full installation by home delivery technicians skilled in premium grade assembly, and/or packaging removal. We can offer proof of delivery and act as a customer contact centre, making pre-delivery checks and handling early stage returns inspection and management.
Our managed S2C service is an innovative solution delivering from suppliers direct to the end consumer. We remove your requirement for storage of products and the costs associated with that stage of the delivery process.
The efficient management of returns is fast becoming a crucial catalyst for the success or failure of any successful retail operation. Refunds must be swiftly processed and stock recycled to ensure maximum sales potential, and we work closely with major retailers to offer highly customisable returns logisitcs.
We can maximise product disposition through our extensive relationships and offer tailor made event management to deal with unforeseen product recalls or range changes as well as providing extensive root cause analysis.
Our award winning eCommerce fulfilment services for the Home & DIY sectors have been honed and refined over many years to transform your customers’ experience.
Complete supply chain logistics for manufacturers of pet stuff, household goods, personal care, consumer electronics, toys and apparel.
Put simply, our ambition is to be recognised as the best in our chosen markets, with a reputation for delivering service excellence and value to our customers every day. Through our experience, we know that every logistics solution is different. We work closely with our customers to understand their markets so that we can tailor solutions that fit their specific requirements and suit their brand.
Wincanton has gained considerable expertise of transferring multiple sites across complex geographies and built excellent relationships with a number of trade unions. We use a tried and tested approach to TUPE, which ensures colleagues are transferred with respect and integrity, supported by an open communication process.
We help our people to support our customers by delivering the highest standards in safety. Our priority is to safeguard the well-being of our people, our customers and the wider public through ongoing health and safety education at every level of the business.
Wincanton is committed to continually improving our processes and methods to ensure we deliver the best possible service to our customers. Our internal suite of tools creates a consistent approach across the business, from self-assessment databases and balanced scorecards, through to employee survey results and safety culture assessments, with all results immediately available in order to identify strengths and areas for improvement.