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Carrier Management Service (CMS)


Our fully managed carrier service combines the deployment of dedicated expertise from Wincanton with the latest SaaS delivery management platform from Sorted. This service will manage all aspects of your carrier relationships to ensure the very best service to your customers at all stages of the delivery process.

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How can we help your business?

Offering customers convenient delivery options and real-time information about the status of their delivery is an important part of the overall customer experience. Our fully managed carrier service ensures high levels of carrier performance, offers real time reporting and personalised customer communications to ensure a high-quality delivery experience for your customers.


Improve customer experience

Poor carrier communications with customers can lead to high CTO ratios and high volumes of WISMO calls to customer call centres.

Our fully managed carrier service gives customers choice over delivery options, real time visibility of orders and proactive branded communications with live updates to improve customer service and increased customer retention.


Improve and reduce costs

Manual and hard to use carrier solutions can lead to a high delivery cost per parcel with no proactive exception management when things go wrong. This results in ineffective operations making it difficult to scale up cost effectively.

Our fully managed carrier service is easily scaled up to meet your needs.  By managing all commercial terms with carriers to ensure the best rates and driving improved carrier performance we can reduce the CTO ratio and call centre costs resulting in lower cost per parcel and improved OPEX.


Visibility and reporting

Managing multiple data flows from numerous carriers and customers can be difficult with existing systems. This makes it difficult to give customers accurate information about their order and to manage carrier KPIs.

Our fully managed carrier service delivers real time visibility of all orders, proactive exception management and intuitive dash-board style reporting that can be easily configured to your needs.

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Related markets

Home & DIY

Our award winning eCommerce fulfilment services for the Home & DIY sectors have been honed and refined over many years to transform your customers’ experience.

General merchandise

Complete supply chain logistics for retailers of fashion, health and beauty products, lifestyle and leisure, and consumer electronics.

Why choose Wincanton?

Put simply, our ambition is to be recognised as the best in our chosen markets, with a reputation for delivering service excellence and value to our customers every day. Through our experience, we know that every logistics solution is different. We work closely with our customers to understand their markets so that we can tailor solutions that fit their specific requirements and suit their brand.

IT services

Wincanton has created an in-house IT team responsible for product and services deployment and technology management with well proven and established corporate governance processes.

Continuous improvement

Wincanton is committed to continually improving our processes and methods to ensure we deliver the best possible service to our customers. Our internal suite of tools creates a consistent approach across the business, from self-assessment databases and balanced scorecards, through to employee survey results and safety culture assessments, with all results immediately available in order to identify strengths and areas for improvement.

Health and safety

We help our people to support our customers by delivering the highest standards in safety. Our priority is to safeguard the well-being of our people, our customers and the wider public through ongoing health and safety education at every level of the business.

How can we help?

Have a supply chain question, need some help, just want a chat? Contact Wincanton today.