Shoppers have never been more sophisticated and demanding, they want slick speedy service, want to pay little or nothing for it and the power of social media means a poor delivery experience can be catastrophic. At Wincanton we create delivery solutions to effectively safeguard your brand and business.
Our long-lasting partnerships with major retail brands builds on our commitment to keep ahead in the services we offer. Our fully comprehensive selection of delivery options makes for maximum customer choice and therefore satisfaction.
A bespoke “white glove” two-man home delivery service, staffed by highly skilled technicians offering a superior customer service experience on behalf of market leading retailers.
For smaller deliveries we offer a managed service which carries the assurance of trusted partnerships with the most respected transport partners. With maximised efficiency this gives us full traceability whichever carrier we use, enabling the most accurate customer information updates at all times.
We have the expertise to build a completely individualised delivery solution and can create a sophisticated bespoke delivery experience to meet your company KPIs and customer service goals. A full selection of delivery date/time options can be offered and confirmed at the point of sale.
Our use of cutting edge technology and our dedicated customer contact centre guarantees efficient and continual communication to keep your customer happy and to cut out the potential cost of repeated delivery. Pre-delivery checks confirm the delivery date and time with the customer and visual or physical QC inspections are carried out prior to delivery to ensure what your customers are receiving are as expected.
We invest heavily in driver training to give our drivers the skills for safe, careful and professional delivery so you don’t have to worry about damaged items. Due to their specialist knowledge our drivers can offer a “white glove” approach with the option of “room of choice”, unpacking, full installation, packaging removal and soft wax service at point of delivery.
Proof of delivery, signed for real time photographic confirmation of delivery or installation gives assurance that the item has been delivered and accepted. Speedy handling of early-stage returns inspection and management means issues can be resolved promptly.
Your customer’s satisfaction is as important at the start of the process right up until the final mile with a customer service call scheduled three days after delivery to feedback into the delivery process and drive improvements.
Complete supply chain logistics for retailers of fashion, health and beauty products, lifestyle and leisure, and consumer electronics.
Working across the grocery industry, with both the major retailers and manufacturers, we are perfectly positioned to facilitate collaboration between the two.
Put simply, our ambition is to be recognised as the best in our chosen markets, with a reputation for delivering service excellence and value to our customers every day. Through our experience, we know that every logistics solution is different. We work closely with our customers to understand their markets so that we can tailor solutions that fit their specific requirements and suit their brand.
We help our people to support our customers by delivering the highest standards in safety. Our priority is to safeguard the well-being of our people, our customers and the wider public through ongoing health and safety education at every level of the business.
Wincanton has gained considerable expertise of transferring multiple sites across complex geographies and built excellent relationships with a number of trade unions. We use a tried and tested approach to TUPE, which ensures colleagues are transferred with respect and integrity, supported by an open communication process.
Our transformation success is built on the tight integration between all of the teams involved in the change: change management, technology, operations, commercial and HR, allied to robust methodology.