Home delivery

We're streets ahead with our home delivery expertise

 

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With the multichannel revolution, retailers need to deliver a consistent brand experience across all channels - in store, online and delivery to customers at home.  Wincanton provides both dedicated and collaborative home delivery solutions for retailers across a range of categories including furniture, kitchens and electricals. Our predominantly two-man, white-glove home delivery service delivers exceptional service levels that are truly differentiating for our customers.

 

A best in class home delivery service

Wincanton has developed a complete suite of home delivery solutions, including a robust IT platform, a flexible delivery service and an unparalleled focus on customer satisfaction. Our fully integrated order management system gives us the ability to follow every order at line level through the stages of its fulfilment and delivery, ensuring a consistently high quality experience for customers and consumers.

Wincanton's home delivery service provides exceptional levels of service to our retail customers across all a range of products including furniture, kitchens and electricals. Performance highlights include:

  • 100% accuracy in the fulfilment of parcel orders delivered next day
  • an award-winning white glove delivery service
  • implementation of a choice of customer delivery windows at the point of sale

 

Delivering a fantastic customer experience

Whether goods require a two-man home delivery with installation, or arrive as parcels to a customer, Wincanton delivers a cost-effective solution while ensuring great service to your customers at all times. Our integrated IT systems provide visibility of the complete process from order management and warehouse management through to transport planning and in-cab technology, all working together to provide a seamless customer experience. Our scalable and flexible home delivery solutions include:

  • White glove service and two-man home deliveries
  • Furniture delivery
  • Unpacking and installing
  • Real-time optimisation of delivery bookings at point of order
  • Integrated IT systems
  • Customer satisfaction surveys
  • Returns management and efficient processing of goods back to stock
Retail

Retail

From inbound containers to home delivery we support retailers across the complete supply chain.

Returns management

Returns management

Solutions to keep customer loyalty, reduce waste and get the product back to market quickly and efficiently.

Send an enquiry

Send a home delivery enquiry or click here to send a general enquiry.

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Customers

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Marks and SpencerMagnetThe Carphone WarehouseRocket DogWorld Design & Trade

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