World Design & Trade
"Wincanton has made a major change to our business in a short space of time. Their attention to detail and ability to add value proved it was the right decision to contract with a company that knows how to look after its customers."
Nick Fox, Operations Director,
WDT.
Outsourcing is the new black
WDT - creators of two of the UK’s most successful fashion brands, Firetrap and Fullcircle - outsourced their warehouse operation in February 2011. Since then they have enhanced their customer service and reduced costs across all channels to market.
Key benefits delivered include:
- Increased orderfill to 99%+ through robust stock control procedures.
- Improved customer experience through enhanced returns process and reduction in order lead time.
- Increased operational productivity through streamlining and effective management of processes.
- 20% reduction in labour cost per piece.
WDT now has a highly-efficient warehouse operation to support their growing business, enabling them to add real value to their customer experience.