"Very pleased with the service we received. From being kept informed on state of delivery to the promptness & politeness of the drivers. They worked very hard and did not hang around. I would highly recommend this company to my friends."
A Magnet customer, April 2011.
Helping deliver the customer's WOW factor
Wincanton consistently delivers excellent customer service for Magnet, the leading UK manufacturer of joinery and kitchen products, through its two-man home delivery service.
Key benefits delivered include:
- Improved customer experience through introduction of consistent communications and delivery process.
- Introduction of a customer delivery survey to capture opportunities for improvement.
- Elimination of failed deliveries due to customer unavailability.
- Elimination of incomplete deliveries and damage to products.
Magnet now has a flexible and reliable delivery platform, designed to deliver to customer’s specific needs and requirements.