Best Buy

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"I'm delighted to support Best Buy's partnership with Wincanton. I'm confident that together with the team at Wincanton, we will bring Best Buy's enthusiasm and passion for providing a high level of customer service to the homes of our customers."

Stuart Lacey, Supply Chain Director,
Best Buy UK. 

 
In first year of operation: 54,699 parcels picked and despatched, 16,440 home deliveries, 96% first time delivery success.

Making every parcel a present

To support their UK launch in 2010, Wincanton has helped Best Buy set up both retail and e-commerce sales platforms, implement a cost-effective logistics operation and provide customers with a 2-man home delivery solution that supports their goal to make every parcel a present.

Key benefits delivered include:

  • A first-time delivery success rate of 96%; 12% higher than industry standard.
  • Well informed customers through structured and consistent delivery communication.
  • Trained drivers able to provide a complete installation process.
  • A flexible transport solution combining dual-branded dedicated vehicles with an integrated parcels solution.
  • Wincanton’s approach has enabled Best Buy to deliver its customers with an exceptional level of personalised service to help them get the best out of their technology.